Privacy Policy

At SnowYak, we deeply value the protection of your personal data. In this privacy policy, we explain how we handle information collected when you visit our website, book a kayak or river tour, or participate in our activities.


What Personal Data Do We Collect?

Depending on how you use our services, we may process the following data:

  • Contact and Identification Details: First and last name, email address, phone number, and physical address.

  • Booking Details: Information regarding your reservation, chosen tours, dates, number of participants, and any specific requests.

  • Payment Information: Data necessary to process payments securely (handled via secure payment partners).

  • Website and Technical Data: IP address, browser type, device information, and browsing behavior on our website (collected via cookies).


For What Purpose and on What Legal Basis Do We Process Data?

We process your data exclusively for the following purposes:

  • Execution of an Agreement: To correctly process your booking for kayak rentals or tours, inform you of any changes, and contact you if you have questions.

  • Customer Service and Communication: To respond to inquiries or messages you send us via our website or email.

  • Business Operations and Legal Obligations: For our accounting, tax compliance, and adherence to safety regulations during our river and outdoor activities.

  • Website Optimization: To ensure our website (built via Framer) functions properly and to analyze its usage.


How Long Do We Retain Personal Data?

We do not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.

  • Booking and Administrative Records: Stored for the duration of the statutory fiscal retention period (standard 7 years).

  • Contact Forms and General Emails: Stored as long as necessary to handle your inquiry, plus a reasonable timeframe for any follow-up.


Sharing Data with Third Parties

SnowYak does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation.

  • We utilize reliable partners for IT, hosting (Framer), and email services (such as Zoho Mail). Where appropriate, we enter into data processing agreements with these parties to ensure the security of your data.


Cookies and Similar Technologies

Our website uses functional and analytical cookies to ensure the website functions properly and to measure usage. You can set your browser to refuse cookies. Please note that some website functionalities may not work properly as a result.



Your Rights

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw any consent for data processing or object to the processing of your personal data by SnowYak.

You can submit a request using the contact details below. To ensure that the request for access has been made by you, we may ask you to include a copy of your ID (please black out your photo, passport number, and
other sensitive information to protect your privacy).



Contact Details

If you have any questions about this privacy policy, your data, or wish to exercise your rights, please contact us at:

SnowYak
info@gosnowyak.com
www.gosnowyak.com